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FAQs

Don’t I need a reason or specific person to send a card to?

Nope! Cards aren’t just for holidays. You can send cards to anyone, at any time. Did you ever feel disappointed when you received a handwritten piece of mail?? Here’s a short list of reasons to send a card:

1. You saw a funny card and thought of someone.

2. Celebrate an accomplishment.

3. Tell a joke.

4. Offer a random compliment.

5. Reconnect after you’ve lost touch.

6. Share a recipe.

7. Thank someone for something they did for you.

8. Celebrate the change in seasons.

9. Send some support or encouragement after a bad day.

10. Wish them good luck.

11. Say hi.

12. You found a card you forgot you had.

13. Share a random memory.

14. Share a random fact you think they’d enjoy.

How long will it take to get my order?

Orders get delivered within 3-4 business days + shipping time. The shipping time indicated when you place your order does not include the time it takes to handcraft, put together, package, and drop your order at a shipping facility. As a one-person enterprise, I ship orders 2-3 times per week.

Is it possible to rush an order?

Generally speaking, yes! If you need an order faster than the above shipping schedule, please let me know at faye@queenfayzel.com and I'll see what I can do!

Do you take custom orders?

I do! If you are looking for a personalized card or stationery set, or have a design in mind for a special occasion, I'd love to create something unique for you. Please email me with your request and to learn more about Queen Fayzel's custom card process.

What is your return/exchange policy?

If you are not completely satisfied with your purchase, please contact me within 48 hours from receiving your order at faye@queenfayzel.com so I can determine how to make it right. Final sale items cannot be returned.